Abstract
Behavioral Healthcare Centers often find themselves frustrated by their lack of success in defining and meeting their key organizational objectives. This frustration is not the result of lack of skill or passion, but rather lack of clear organizational goals and concrete measurements. Leaders in these organizations often confuse “doing good” with being effective. This commentary will illustrate how behavioral healthcare managers can learn from their for-profit counterparts and translate their organization’s mission into clear performance measures across the company. T he first thing any organization needs to do when it comes to goal-setting and measurement is to understand their “big picture”. Executives must answer the question as to why their organization exists in the first place. What is the mission that will drive all other decisions in the organization? This mission should not be so generic that it could fit every other organization in your industry. Rather, it should help everyone in the agency understand what makes it unique.
Citation
Steffan S and Klostermann K. Performance Measurement in Behavioral Healthcare Centers. SM Addict Res Ther. 2018; 2(1): 1003.